Google has just announced a new AI-powered voice assistant for businesses that is designed to help companies streamline their operations and improve customer service. The new service is called Google Business Assistant and is part of the company’s ongoing efforts to expand its reach in the enterprise market.
Google Business Assistant is built on the same technology that powers Google Assistant, the company’s popular voice assistant for consumers. The service is designed to provide businesses with a more efficient and personalized way of interacting with customers, by enabling them to handle customer requests and inquiries more quickly and effectively.
One of the key features of Google Business Assistant is its ability to understand and interpret natural language requests. This means that customers can interact with the service in the same way they would with a human customer service representative, using voice commands to ask questions, make requests, or report issues.
The service can also be integrated with existing business systems, such as inventory management and order processing, to provide a more seamless and streamlined experience for customers. This means that businesses can use Google Business Assistant to handle a wide range of customer inquiries and requests, from product availability and pricing information to shipping and delivery updates.
Google Business Assistant is also designed to be highly customizable, allowing businesses to tailor the service to their specific needs and preferences. Companies can choose from a range of pre-built templates and modules, or they can create their own custom workflows and integrations using the service’s open API.
To use Google Business Assistant, businesses will need to set up an account and configure the service to work with their existing systems and processes. Once configured, the service can be accessed through a variety of channels, including phone, email, chat, and social media.
Google has already begun testing the service with a small group of pilot customers, and the company expects to roll out the service more widely over the coming months. The service will be available on a subscription basis, with pricing based on the number of interactions and requests processed by the service.
The announcement of Google Business Assistant comes as competition in the enterprise voice assistant market heats up. Amazon has already established a strong presence in this space with its Alexa for Business service, which is designed to provide businesses with a range of voice-powered tools and services. Microsoft is also making a push into the market with its Cortana voice assistant, which is being integrated into a growing number of business applications and services.
Google’s entry into the enterprise voice assistant market is likely to be seen as a significant challenge to these incumbents. With its vast resources and deep expertise in AI and natural language processing, the company is well-positioned to provide businesses with a powerful and effective voice assistant service.
Overall, the introduction of Google Business Assistant is likely to be welcomed by businesses looking to improve their customer service and streamline their operations. By providing a more efficient and personalized way of interacting with customers, the service has the potential to drive significant improvements in customer satisfaction and loyalty, while also helping businesses to reduce costs and improve efficiency.